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Microsoft FAQ

Check out the Microsoft support website to get the answers you need.

Signing in

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What if I forget my password?

When you forget your password, we know that you want to get back into your account as quickly as possible. Learn how to reset your password, or troubleshoot other password problems.

I FORGOT MY PASSWORD

What if I forget my username?

Since you sign in with personal information, your email or phone number, we can't share that info if you forget it. Follow the steps to remember or find your Microsoft account.

I FORGOT MY USERNAME

What if I think my account was hacked?

We take security very seriously, and will let you know if we see anything suspicious on your account. Learn about unusual sign-in activity on your account or get back into an account that's been compromised.

Signing up

Laptop, tablet and phone displaying a signed in Microsoft account user.

How do I sign up for a Microsoft account?

You can use your email address or phone number to sign up, or we'll help you create a new Outlook.com email address.

SIGN UP

How do I close my account

Before you close your account, take a few moments to review your subscriptions and save important data. Learn more about what you need to do before you go.

LEARN MORE

Security & Privacy

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Why do I need to add security info?

Security info, your backup email or phone number, lets us contact you if there's something wrong with your account. This is important if you forget your password or someone else tries to use your account. We don't use this info to spam you.

LEARN HOW TO ADD

What does Microsoft do with my data?

We collect data about your interests and how you use our products in order to improve your experience. However, we don't use your personal conversations or files to target ads at you.

PRIVACY AT MICROSOFT